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Panviva are the developers of SupportPoint, a Business Process Guidance application, evolved from EPSS. Business Process Guidance is a new yet proven way to guide users through everyday business processes.
Focusing on (but not limited to) complex contact center environments in which agents navigate through numerous applications in a single call, SupportPoint acts like a GPS for the desktop, showing agents the fastest and simplest route through the call by recognizing desktop applications.
Panviva is looking for experienced technical writers in the Florida area for an upcoming project starting December 1st.
You are a highly skilled technical writer with experience (minimum 3 years) working on ERP projects, contact center environments or similar, developing process, procedure and policy information.
Responsibilities:
• Develop process, policy, procedural and product information in SupportPoint in accordance with the project Solution Design and Content Development Styles and Standards.
• Liaise with SMEs and Process Owners to collect and analyze source information and validate production-ready content.
• Work within a combined client and Panviva project team, under the direction of the Project Manager.
Successful applicants must work on client site.
All applicants must provide a summary cover letter and resume. Prior to applying, learn more about Panviva by visiting our website at www.supportpoint.com.
- Location: Tampa
- Compensation: Based on experience
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.